Return Policy Page

Introduction: At Yukwar, customer satisfaction is our priority. This Return Policy explains the conditions and processes for returning products, requesting refunds, or making exchanges.

1. Conditions for Returns:

  • Items must be returned within 30 days of receipt.

  • Products must be in their original condition, unused, and with all tags and packaging intact.

2. Refunds:

  • Refunds are processed within 7-10 business days after the returned item is received and inspected.

  • Refunds are issued to the original payment method.

3. Exchanges:

  • Exchanges are available for items of equal value, subject to stock availability.

4. Non-Returnable Items:

  • Perishable goods, personalized products, and items marked as "final sale" cannot be returned.

5. Return Process:

  • Contact us at info@yukwar.com to initiate a return or exchange.

  • Provide your order number and reason for the return.

  • Follow the instructions provided to ship the item back.

6. Shipping Costs:

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective.

7. Contact Us: For questions about this Return Policy, contact us at info@yukwar.com.

About Yukwar

Yukwar is a trusted marketplace connecting African vendors to Francophone African customers. We ensure secure transactions, reliable logistics, and quality service to empower sellers and deliver exceptional customer experiences.