Introduction: At Yukwar, customer satisfaction is our priority. This Return Policy explains the conditions and processes for returning products, requesting refunds, or making exchanges.
1. Conditions for Returns:
Items must be returned within 30 days of receipt.
Products must be in their original condition, unused, and with all tags and packaging intact.
2. Refunds:
Refunds are processed within 7-10 business days after the returned item is received and inspected.
Refunds are issued to the original payment method.
3. Exchanges:
Exchanges are available for items of equal value, subject to stock availability.
4. Non-Returnable Items:
Perishable goods, personalized products, and items marked as "final sale" cannot be returned.
5. Return Process:
Contact us at info@yukwar.com to initiate a return or exchange.
Provide your order number and reason for the return.
Follow the instructions provided to ship the item back.
6. Shipping Costs:
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
7. Contact Us: For questions about this Return Policy, contact us at info@yukwar.com.
Yukwar is a trusted marketplace connecting African vendors to Francophone African customers. We ensure secure transactions, reliable logistics, and quality service to empower sellers and deliver exceptional customer experiences.